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Provider Manual

The Provider Manual is a resource for participating providers of Ochsner Health Plan.

Provider Manual (PDF)

Out-of-Network Prior Authorization Requests

For OON prior authorization requests, please download the form to your computer and complete the form using Adobe Acrobat. You will not be able to complete the form directly in your web browser.

Please fax it to: 1-833-947-7577.

Provider Quick Reference Guide

A printable reference sheet of contacts and claims information for participating providers of Ochsner Health Plan.

Provider Quick Reference Guide 2025 (PDF) updated 7/24/2025

 

Current preauthorization lists (Effective January 1, 2025)

 

Provider Directory

This directory provides a list of Ochsner Health Plan’s current network providers for Acadia, Ascension, East Baton Rouge, East Feliciana, Iberville, Jefferson, Jefferson Davis, Lafayette, Lafourche, Livingston, Orleans, Plaquemines, St. Bernard, St. Charles, St. John the Baptist, St. Landry, St. Martin, St. Tammany, Vermilion, and West Baton Rouge parishes in Louisiana.

2025 Provider Directory

Durable Medical Equipment Providers (DME)

Ochsner Health Plan Freedom and Heroes (HMO POS) members may use Point-of-Service (POS) providers that are outside of our network for an additional cost. Out-of-network/noncontracted providers are under no obligation to treat Ochsner Health Plan members, except in emergency situations. Please call our member services number or see your Evidence of Coverage for more information, including the cost-sharing that applies to out-of-network services.

Prescription Drugs and Pharmacy

Birdiâ„¢ Mail Order Pharmacy

Ochsner Health Plan Members can access the convenience of mail order through: MedImpact Direct Mail Program™ by Birdi®.

  • Convert 30 to 90-day fills
  • Remind patients to opt-in to auto refills
  • Prescribe a one-year supply of medication at each annual visit
  • Provide an updated prescription if dose is changed

Setting Up OHP Members with Birdi Mail Order is easy!

ePrescribe in EPIC by selecting:

  • Elixir Mail Powered by Birdi - North Canton, OH
  • By Fax: 1-888-783-1773

IMPORTANT NOTES:

  • Birdi can only accept prescriptions from a prescriber.
  • Birdi will automatically fill most new prescriptions, except for controlled substances, and ship for free.
  • Refer OHP members to the MedImpact patient portal at
    https://www.medimpact/HomeDelivery/Members
  • Consider adding directives to prescriptions instructing the pharmacy representative to review the member’s Medicare Part D benefit.

Samples, discount cards, VA benefits, and cash or commercial benefits will not close the members Medication Adherence Quality Gap.

Pharmacy Directory

This Pharmacy Directory provides a list of Ochsner Health Plan’s participating pharmacies located within our service area, updated each month. For more recent information or to find Ochsner Health Plan participating pharmacies elsewhere in the United States, please use the Pharmacy Search Tool using your computer or smartphone. You can also call the Ochsner Health Plan Pharmacy Help Desk listed on the back of your Ochsner Member ID Card toll-free at 1-800-910-1837. The Ochsner Health Plan Pharmacy Help Desk is open 24 hours a day, 365 days a year (including holidays).

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