Over-the-counter and hearing benefit

Ochsner Health Care Symbol

Plans from Ochsner Health Plan include a Flex Card to provide members access to over-the-counter (OTC) drugs, health related items, and routine hearing care, including hearing aids, routine hearing exams, fittings/evaluations for hearing aids. As a member, you'll receive a Visa debit card pre­loaded with funds for you to spend in a variety of ways.


For questions, please contact Flex Card Services toll-free at 1-855-638-1420 (or TTY 711).

Oscher Health Plan Flex Card.

How does the card work?

How do funds get loaded onto the card?

  • At the beginning of the plan year or in the first quarter of your enrollment, the flex card is loaded with funds for over-the-counter items and routine hearing. Each quarter, the Flex Card is reloaded with funds for over-the-counter items.

  • The amount of funds loaded into your card depends on your plan benefit. Check your plan’s Evidence of Coverage or ochsnerhealthplan.com for more information.

  • Funds for over-the-counter items must be used within the quarter that they are issued and do not roll over from one quarter to the next.

  • Hearing funds are loaded onto the Flex Card in the first month of plan membership. Hearing funds are loaded onto the card in one lump sum for the entire year. The funds must be spent within the plan year and do not roll over.

Be sure to use your OTC benefit allowance before it expires

  • 1

    First Quarter

    January 1 - March 31, 2024

  • 2

    Second Quarter

    April 1 - June 30, 2024

  • 3

    Third Quarter

    July 1 - September 30, 2024

  • 4

    Fourth Quarter

    October 1 - December 31, 2024

Using your Flex Card for OTC and Hearing

  • Activate your card

    Call toll-free: 1-844-266-8394 or activate online at https://www.mybenefitscenter.com. Once your card has been activated, you can make purchases with available funds.

  • Visit a participating retailer or qualified hearing provider

    Use your card at participating retailers in store to buy over-the-counter (OTC) drugs and health related items OR for your routine hearing care at participating retailers and at qualified hearing provider locations. Swipe your card when paying, and all eligible items up to your available allowance amount will be covered.

    Login to this the Flex Card website to find a participating hearing provider.

    Ochsner Hearing Solutions offers a convenient way for members to get tested and fitted with hearing aids and state-of-the-art digital hearing devices for improved quality of life.

  • Shop Online

    Use your card to shop online at https://flex.ochsnerhealthplan.com/ or the OTC-Anywhere mobile app for covered over-the-counter (OTC) drugs and health related items delivered to your home. You may also use your card to shop online for hearing aids at participating retailers or at https://hearanywhere.com/.

Where can I use my card?

You can use your Ochsner Health Plan Flex Card to purchase covered over-the-counter (OTC) drugs and health related items online at the Ochsner Health Plan OTC store https://flex.ochsnerhealthplan.com/ or the OTC-Anywhere mobile app, and at the following participating retailers listed below.

Our participating OTC retailers include the following, but not all of them may carry Hearing Aids.

Login to this the Flex Card website to find a participating hearing provider.

  • Bon Ami Pharmacy LLC
  • CVS
  • Dollar General
  • Family Dollar
  • Kroger
  • Peoples Drug Store Inc.
  • Tersco LLC
  • Walgreens
  • Walmart
A Group Of Logos With Different Names On Them.
The Dollar General Logo On A Yellow Background.
Walgreens Logo On A Black Background.
Cvs Pharmacy Logo On A White Background.
Rite Aid Logo On A Black Background.
The Walmart Logo On A Black Background.

For a complete list of plan participating retailers visit https://flex.ochsnerhealthplan.com/ or use the OTC-Anywhere mobile app.

Manage your account with the Flex Card website and mobile app

A Mobile Phone Displaying A Medication On The Screen.

For the best flex card experience, you can create an online account by visiting https://flex.ochsnerhealthplan.com/ or downloading the OTC-Anywhere mobile app from the Apple App Store or Google Play store.

You'll be able to track your balance, find eligible items and discounts.


Card can only be used for Qualified Purchases indicated by your plan provider everywhere Visa debit cards are accepted. Card must be present. Card is issued by Sutton Bank, pursuant to a license from Visa U.S.A. Inc. Please contact your Program Sponsor directly for a full list of Qualified Purchases. Visa is a registered trademark of Visa, U.S.A. Inc. All other trademarks and service marks belong to their respective owners. No Cash or ATM Access. Terms and conditions apply, contact your Plan Provider for details.

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